Finally, the solution needed to provide the agility to adapt depending on rapidly changing business needs within a short implementation cycle. The solution needed to provide visibility into real-time and historical metrics for agent and contact handling. It was also a priority to make sure the solution was scalable and could integrate with existing systems. This includes classroom technology, desktop computers, websites, networks and servers, application development, digital audio and video, and many other technologies, both old and new.ĬoLA wanted to make it simple for students, faculty, and staff to contact support agents. Liberal Arts Instructional Technology Services (LAITS) is dedicated to providing technology support for instruction, research, and administration throughout the College of Liberal Arts. Students can choose from more than 40 majors in the humanities, social sciences, foreign languages, and interdisciplinary fields. The College of Liberal Arts (CoLA) at UT offers students the largest number of majors of any college at the university.
The University of Texas at Austin (UT) offers bachelor’s degree-seekers more than 170 fields of study across 13 colleges and schools.
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